SAP integrated mobile solution for YIT Field Service implemented by Acando Oy
Acando Oy has implemented an integrated Mobile Field Service solution for the YIT group during 2011. Acando’s Mobile Field Service is a turnkey mobile solution which leverages existing Customer Service processes in SAP ECC. GoLive actions will proceed during 2012 having approximately 1500 users at the end of the year. In total the number of users will reach more than 5000 in several European countries. Currently the solution is used in several locations in Field Service business at YIT in Sweden.
- Increased Customer satisfaction by providing shorter response times and up to date status information to customer.
- Increased productivity by eliminating unnecessary paperwork and enabling faster communication.
- Cost reduction by improving management and resourcing of field service personnel and minimizing administrative overhead.
- Increased visibility by timely and accurate service work follow up.
Further information is available from:
Ferhat Kaya, Managing Director, Acando Oy, +358 40 591 7718
Rami Juhela, Sales Director, Acando Oy, +358 50 3870615
YIT is a leading European service company in building systems, construction services and services for industry. YIT has 26,000 professionals which serve customers in 14 countries in the Nordic and Baltic countries, Russia and Central Europe. YIT offer solutions for all sectors concerning technical building systems, construction and industry services. In all sectors of operations, YIT´s services cover the entire life cycle of projects. In 2010, YIT’s revenue was approximately EUR 3.8 billion. YIT’s shares are listed on NASDAQ OMX Helsinki.
PDF-format: See the press release as pdf
Acando is a consulting company that in partnership with its customers identifies and implements sustainable business improvements through information technology. Acando provides a balance between high customer value, short project times and low total cost. Acando has annual sales of about EUR 170 million and approximately 1,000 employees in five countries in Europe. The company is listed on the NASDAQ OMX Nordic exchange. Its company culture is based on the core values of team spirit, results and passion. www.acando.com