Future support functions must deliver higher value at lower cost. The demand for operational analysis and strategic support increases as well as the demand for more effective transaction handling . These objectives can be achieved simultaneously by establishing a Shared Service Center (SSC).
In an SSC the organization shares common services and resources, controlled and governed by service agreements. An SSC can provide either standardized transaction services at low cost or specialized support services, which would be too expensive for an individual business unit.
Acando’s methodology is based on an iterative approach aimed at realizing improvements fast with measurable effects.
Increased service quality and lower cost are the main arguments for an implementation of an SSC.